Office hours are Monday through Friday, 9:00 AM to 6:00 PM Eastern time (it is currently 2:45 PM on Wednesday)
Local and overseas 1.416.847.0400
Toll-free 1.888.9.ALOCET (1.888.925.6238)
Email method@methodintegration.com
When is support FREE?
Basic technical support is free and included with your monthly subscription. Basic technical support is restricted to:
- Solving technical issues such as error messages with standard Method screens
- Installation problems
- Inability to sign into Method
Must do! All new users should take advantage of a free one-time Initial setup service with their Method account manager. We do a web-based demo to walk you through the basics of Method CRM and answer your questions. Take advantage of this!
When do I need to PAY for consulting?
Non-technical incidents are directed towards a Method Consultant for paid consulting ($62.50 per 1/2 hour). Non-technical incidents include:
- Training - teaching how to use and customize Method
- Customization
- Troubleshooting one of your custom, non-standard, screens
- General how-to questions
Outsource! If you have a larger customization project, consider signing up for a Dedicated Consultant to assist you with the process, at a discounted rate.
For free self-service options on customization, visit the Help Center, Documents or Method community forums.