This was a pretty useful field - especially if you're assigning the followup to someone else. Maybe you'll decide to put it back, but not require it to be filled in?
There is a very specific reason why this was removed. In the past, if the only thing you were able to see was the follow-up comment, not the comments from the last activity and there was no such thing as "related follow-up".
With the new CRM, follow-up activities are related to one-another. As a result, when you open a follow-up activity, you are able to see all the comments from your previous activity. This means when you document and create a follow-up, you'll want to ensure that your last few sentences in the comments detail what action should be taken in the follow-up.
In the old days, all you would have are the follow-up comments which really wasn't much help unless you copied and pasted what you talked about in the last follow-up. This way you have all the information you need at your finger tips.
So…..be sure to place your follow-up comments at the bottom of your activity comments and you'll be good to go.
P.S. We won't be adding this back as it caused more confusion and feedback suggested it was less effective.
Danny Do Couto
Chief Operating Officer
Method Integration Inc.