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Outlook Add-In Error: Failed to Install Cetificate

Last post 09-02-2014 12:00 PM by Method_Greg. 8 replies.
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  • 01-02-2012 2:38 PM

    Outlook Add-In Error: Failed to Install Cetificate

    After saving the add-in the my desktop and beginning to Run for installation, I get a message that reads: "Installing Certificate... Failed to install certificate."  I can't get any further.  Help?

     

    Nicole

    Anything worth doing is worth doing well.
  • 01-02-2012 2:59 PM In reply to

    Re: Outlook Add-In Error: Failed to Install Cetificate

    Nicole-

    Is there any more to that error message or is that the full message?

    Can you try the following as well:

     

     

    1. Open Internet Explorer
    2. Click Tools > Internet Options
    3. Click Security tab.
    4. Click Trusted Sites
    5. Click Sites
    6. Enter https://methodintegration.com in the Add this website to the zone field.
    7. Click Add
    8. Click Close
    9. Click OK 
    10. Try again.
    -Michael

     

    Michael Melo
    Product Manager
    Method Integration Inc.
    Website: http://www.method.me
    LinkedIn: http://www.linkedin.com/in/MichaelMelo
  • 01-02-2012 3:09 PM In reply to

    Re: Outlook Add-In Error: Failed to Install Cetificate

     Thanks Michael, I did try that sequence from your suggestion in another forum.  Unfortunately, the error still comes up - and that's all it gives me.  I'm not sure if it helps to know that it's written in a command prompt window.

    Nicole

    Anything worth doing is worth doing well.
  • 01-02-2012 3:41 PM In reply to

    Re: Outlook Add-In Error: Failed to Install Cetificate

    Answer

    Nicole-

    What kind of permissions do you have on that computer? Are you an admin?

    Try right-clicking on the install file MethodOutlookAddIn.exe and select Run As Admin.

    If you are still having issues email me and we can setup a time for me to connect to your computer and take a look at this issue.

    -Michael

    Michael Melo
    Product Manager
    Method Integration Inc.
    Website: http://www.method.me
    LinkedIn: http://www.linkedin.com/in/MichaelMelo
  • 01-02-2012 5:03 PM In reply to

    Re: Outlook Add-In Error: Failed to Install Cetificate

     That worked! Thank you for such prompt responses!

     

    Nicole

    Anything worth doing is worth doing well.
  • 08-21-2014 12:48 PM In reply to

    • ben9
    • Not Ranked
    • Joined on 08-09-2014
    • Posts 4

    Re: Outlook Add-In Error: Failed to Install Cetificate

    Hi Mike,

    I have the same problem.

    Tried the suggestions you made, but still "Failed to add methodintegration to trusted zone"

    Is there anything else to try?

  • 08-21-2014 3:55 PM In reply to

    Re: Outlook Add-In Error: Failed to Install Cetificate

    Hello Ben,

      It's hard to say.  This may be a case we need to take a look at on the support line.  You can take a look at any anti-virus or security programs that could be blocking the installation.  Also, you can see if the computer user is allowed to install programs.

      In Internet Explorer, what security level have you set for your trusted sites? It can be found when you click on Trusted Sites in IE. Is it higher than Medium?

    Greg

    Greg Bilous
    Community Support Specialist
    Method Integration
    g.bilous@method.me
    Toll Free: 1.888.925.6238
    Local and overseas: 416.847.0400 ex.756
    Fax: 416.640.6027
  • 08-21-2014 7:01 PM In reply to

    • ben9
    • Not Ranked
    • Joined on 08-09-2014
    • Posts 4

    Re: Outlook Add-In Error: Failed to Install Cetificate

    I added methodintegration as a trusted site in IE. The level is set to medium.

    The add-in now installs, but does not appear in the toolbar of outlook. This may be due to the fact that the user is a member of a domain, but the administrator is a local administrator of the computer. The domain administrator cannot install on this computer it seems.

    When logged in as a local administrator, the plug-in does appear in the tool bar of outlook. But not when logged as a domain user on the same computer. What do you think is a solution ?

    regards Ben

  • 09-02-2014 12:00 PM In reply to

    Re: Outlook Add-In Error: Failed to Install Cetificate

    Hello Ben,

      It does look like it is a permissions issue.  The domain user doesn't have enough access to the Outlook plugin or Outlook add-ins.  I'm not familiar with Domain User accounts, but I assume it is a setting that needs to be checked to allow them or the domain administrator to access the Outlook plugin.

    Greg

    Greg Bilous
    Community Support Specialist
    Method Integration
    g.bilous@method.me
    Toll Free: 1.888.925.6238
    Local and overseas: 416.847.0400 ex.756
    Fax: 416.640.6027
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