Method Community

After saving the add-in the my desktop and beginning to Run for installation, I get a message that reads: "Installing Certificate... Failed to install certificate."  I can't get any further.  Help?

Nicole

Nicole-

Is there any more to that error message or is that the full message?

Can you try the following as well:

1. Open Internet Explorer
2. Click Tools > Internet Options
3. Click Security tab.
4. Click Trusted Sites
5. Click Sites
6. Enter https://methodintegration.com in the Add this website to the zone field.
7. Click Add
8. Click Close
9. Click OK 
10. Try again.

 Thanks Michael, I did try that sequence from your suggestion in another forum.  Unfortunately, the error still comes up - and that's all it gives me.  I'm not sure if it helps to know that it's written in a command prompt window.

Nicole

Nicole-

What kind of permissions do you have on that computer? Are you an admin?

Try right-clicking on the install file MethodOutlookAddIn.exe and select Run As Admin.

If you are still having issues email me and we can setup a time for me to connect to your computer and take a look at this issue.

-Michael

 That worked! Thank you for such prompt responses!

Nicole