Are you having problems accessing channel(s) that you subscribe to? Are these channels appearing in red in the programming guide? If you answered "yes," we can help.

Why does this happen?
This can happen when a receiver has been unplugged or inactive for an extended period of time. The programming profile inside your receiver is out of sync with the actual programming that you subscribe to.

But we can help you synchronize your receiver and restore your programming.. Follow the steps below:

1. Re-set receiver
You can re-set your receiver by following the steps for your model type.

Models 3100, 4100, 3200, 5100, 5200, 5800, 5900, 6100, 6141, 9200 and 9242 -follow these steps:

   1. Press and hold the POWER button on the front panel of your receiver until the green light turns off. Once the green light has turned off, release the POWER button.
   2. Wait for the signal acquisition process to be complete (you should see Attention screen 015 on you TV screen).
   3. Once the signal acquisition process is completed, check to see if your programming has returned.
   4. If channels are still unavailable, try the self-serve synchronize programming option. (Log in or register to Self Care at www.bell.ca/SelfCare.) Already logged in? Synchronize now.

Models 1000, 2700, 3700, 3500, 4500, 4700 - follow these steps:

   1. Locate your receiver's SmartCard. It's located at the front of the receiver to the far left. Depending on your model, it's either exposed or behind a plastic cover panel that flips up or down.
   2. Remove the SmartCard from your receiver and wait until you see the System Information Screen.
   3. Re-insert the SmartCard. Be sure the bar code is facing down and to the right. An error message will appear on your TV screen if the Smartcard is not inserted properly. The green power light on the satellite receiver will blink once and then stay on permanently.
   4. Wait for the signal acquisition process to be complete (you should see Attention screen 015 on your TV screen).
   5. Once the signal acquisition process is completed, check to see if your programming has returned.
   6. If channels are still unavailable, try the self-serve synchronize programming option. (Log in or register to Self Care at www.bell.ca/SelfCare.) Already logged in? Synchronize now.

2. Receiver synchronization
In the event the receiver re-set is unsuccessful in restoring your programming, you can attempt to synchronize your programming through our receiver synchronization option through self-serve. By doing so, Bell TV will remotely send a programming "re-hit" to the receivers on your account. Note: You can only perform receiver synchronization once a month. Therefore, it's important that you try step 1 first.

Already logged in? Synchronize now. Select Synchronize Programming from the menu on the left and follow the troubleshooting steps to synchronize your receiver.

If you continue to have problems accessing channel(s) that you subscribe to after re-set and synchronization, we suggest you call our 24-hour technical support line at 1 866 353-0334 for further assistance.

Important:
Your account must be active (not on a programming suspension) and in good standing with respect to payments. Your receiver must also be plugged into the satellite cable and power outlet.